Terms of Service

1. Website Use and Scope

You may use this website only for lawful business purposes. Do not interfere with the site, attempt unauthorized access, introduce harmful code, knowingly submit false information, misuse another person’s identity, copy protected content without permission, or infringe another party’s rights.

These Terms govern website use. A commercial term applies to an order only when it is incorporated into the accepted order documents. Nothing here excludes a right or obligation that cannot legally be excluded.

2. Website Information and Order Documents

Website descriptions, images, colors, dimensions, customization examples, minimums, and timing are general planning information, not a final specification, guaranteed result, or binding offer. The documents accepted for a transaction—such as a quotation, order confirmation, purchase order, specification, artwork record, sample approval, invoice, or sales agreement—form the “Order Agreement.” They should identify the product, quantity, price, delivery terms, and project requirements. Order-specific terms take priority over website content.

3. Quotations and Order Formation

An inquiry, sample discussion, quotation request, or website message does not by itself create an order. A quotation may change if the product, material, dimensions, artwork, quantities, assortment, packing, testing, destination, shipping basis, or schedule changes.

The Order Agreement should identify the documents, acceptance event, and authorized channels that make the transaction binding. Electronic messages may form part of an order or amendment where the agreed method and applicable law recognize them; routine discussion does not change an accepted term by itself.

4. Samples and Approval

A sample lets the buyer review material, construction, color, dimensions, fit, branding, labels, workmanship, and packing before bulk production. Samples usually take 5–7 days after the main details and available materials are confirmed; revisions, custom development, testing, approval, and shipping are separate.

Feedback should identify the sample version and measurable changes in writing. Final approval should identify the sample or production reference, specification, artwork versions, quantities, packing, and agreed inspection or testing scope. It releases only that version, not an unrecorded substitution or later change.

5. Quantities, Payment, Changes, and Cancellation

The standard starting MOQ is 50 pieces per design. Special materials, colors, trims, labels, hardware, or packaging may have a separate or higher minimum. Final quantities, size and color breakdowns, and any permitted production variance belong in the Order Agreement.

The Order Agreement should state the price, currency, payment stages, method, banking charges, taxes, and production-start condition. It should also define how a written change, pause, or cancellation request affects completed work, committed materials, price, quantity, schedule, refund, storage, or disposal. These Terms set no universal deposit, balance, credit, cancellation, or late-payment rule.

6. Buyer Files and Intellectual Property

The buyer is responsible for the rights and permissions needed to use each supplied logo, trademark, pattern, character, photograph, label claim, or other file. Any geographic, channel, time, or production restriction should be disclosed before use.

LuxoHat may use supplied materials as needed to assess, quote, sample, manufacture, inspect, document, pack, and deliver the project. Supplying a file does not transfer ownership. The Order Agreement should define ownership and future use of developed artwork, production files, screens, molds, tooling, samples, photographs, and other assets. Website content remains owned by LuxoHat or the relevant rights holder.

7. Materials, Variations, and Product Requirements

Natural fibers, dyed materials, handworked stages, and custom production can vary in texture, tone, weave, shape, dimensions, firmness, stitching, decoration placement, and print registration. The approved specification should define controlled measurements, tolerances, references, and inspection methods so acceptable variation can be separated from nonconformity. The buyer should disclose destination-market, retailer, labeling, testing, documentation, and product-claim requirements before sampling; a certification or performance claim requires agreed evidence and scope.

8. Production, Packing, and Timing

Bulk production usually takes 15–25 days after the final sample, specification, quantities, materials, components, packing, payment condition, and other production requirements are confirmed. This does not include sample work, buyer approval, testing, inspection scheduling, freight, or customs.

Packing should follow the approved unit pack, shape protection, assortment, barcode, shipping mark, and carton instructions. A later change may affect cost, product protection, carton data, and timing. A production estimate is not a guaranteed delivery date unless an accepted order document expressly makes it one.

9. Shipping, Delivery, and Delay

The Order Agreement should state the delivery rule and named place or port, freight and insurance responsibility, export and import clearance, duties and taxes, transfer of risk and title, and required documents. If an Incoterms® rule is used, identify the exact rule, edition, and named place, port, or point.

It should also address delay notices, buyer-caused delay, unavailable materials, events outside a party’s reasonable control, storage, and failed delivery. Transit, customs, and final delivery depend on the accepted shipping arrangement and third-party performance.

10. Delivery Inspection and Claims

The buyer should promptly check carton count, assortment, visible transport damage, packing, and product condition. A claim should include the order and shipment references, delivery date, affected product and quantity, clear issue description, images or video, relevant measurements, and handling information. Keep representative goods and packing for review, and report carrier loss or damage through the required carrier channel. The Order Agreement should state the notice period, evidence, inspection responsibility, return authorization, and treatment of late notice, subject to applicable law.

11. Remedies, Warranties, and Liability

A change in preference, forecast, retail plan, or end-customer requirement does not by itself show nonconformity. If evidence shows that goods do not match the Order Agreement, the parties should review the affected quantity, severity, approved references, available rework, and applicable law before agreeing on a remedy. The Order Agreement should define warranties, exclusions, remedies, return costs, and liability allocation. These Terms set no warranty period, exclusive remedy, excluded-loss category, or liability cap, and do not exclude liability that cannot legally be excluded.

12. Third-Party Services and Privacy

Email, messaging, payment, laboratory, inspection, freight, customs, insurance, and other independent providers may apply their own terms, charges, responsibilities, and privacy practices. A link, introduction, or shipping arrangement does not make LuxoHat responsible for every independent act or service.

Personal information is handled as described in the Privacy Policy and any additional notice required for a particular activity. Do not send payment-card details, banking credentials, account passwords, or unrelated sensitive information through general email or WhatsApp channels.

13. Governing Law, Disputes, and Updates

Each Order Agreement should state its governing law and dispute process, including any court or arbitration forum, location or seat, language, rules, and notice method. The United Nations Convention on Contracts for the International Sale of Goods may apply to a qualifying international sale, so the accepted documents should state how it is treated. These website Terms set no universal governing law, forum, or CISG position. A page update does not replace an accepted order term unless validly agreed or legally required.