Privacy Policy

1. Information We May Receive

You may provide your name, company, role, email address, telephone or WhatsApp number, business or delivery address, country, language, and preferred contact method.

An inquiry or order may include product references, quantities, artwork, logos, measurements, labels, packaging, target dates, sample comments, approvals, purchase orders, invoices, payment status, shipment details, and related messages. Do not send card details, banking credentials, passwords, government identification numbers, or unrelated sensitive information through general email or WhatsApp channels.

Website hosting, network, and security providers may process technical data such as IP address, browser or device type, requested page, date and time, referring page, and access, error, or security logs.

2. How We Use Information

LuxoHat may use relevant information to answer inquiries, assess feasibility, prepare quotations and samples, manage specifications and approvals, fulfill orders, coordinate payment and delivery, provide support, maintain records, protect systems, handle disputes, and meet legal obligations.

Where required, the legal basis may be requested pre-contract steps, performance of a contract, a legal obligation, a legitimate interest, or consent. If LuxoHat sends marketing, it will do so only where permitted and with any required opt-out.

3. Website Technologies and Cookies

The current static website uses direct email and WhatsApp links. It does not contain an online inquiry form, analytics tags, advertising pixels, embedded maps or social content, or custom code that writes cookies, local storage, or session storage.

Hosting, network, or security providers may still process server logs or use essential technologies to deliver and protect the site. If forms, analytics, advertising, embeds, or storage technologies are added, this policy and any required controls will be updated.

4. Email, WhatsApp, and Service Providers

Email providers process messages and attachments through their own systems. WhatsApp and related providers may process account, device, communication, and usage information under their own terms; LuxoHat receives the content and account information available in the conversation.

Other providers may process relevant information for hosting, security, file transfer, payment, accounting, sourcing, sampling, testing, inspection, logistics, professional advice, or legal compliance.

5. When Information May Be Shared

LuxoHat may share information with employees, contractors, suppliers, service providers, advisers, insurers, transaction parties, or public authorities when reasonably necessary for a purpose described here or when required or permitted by law.

Information should be limited to what the recipient needs for its role. The current website code contains no advertising trackers.

6. International Processing

LuxoHat Co., Ltd. is located in China, so information sent to us may be processed or stored in China. It may also be processed where relevant website, email, messaging, payment, testing, inspection, logistics, or professional-service providers operate. Privacy laws differ by location, and any required transfer notice, consent, contract, or safeguard depends on the applicable law and actual service.

7. Data Retention

LuxoHat keeps information only as long as reasonably needed for inquiry follow-up, an active project or order, repeat-order support, accounting or tax duties, claims, disputes, security, privacy requests, or another legal obligation. Retention varies by record and provider. When information is no longer needed, it is deleted or anonymized subject to applicable law and the relevant technical process.

8. Data Security

LuxoHat applies reasonable administrative, technical, organizational, and physical safeguards appropriate to the information and risk, and seeks to limit access to people and providers who need it for an authorized purpose.

No website, email, messaging platform, transmission, or storage system is completely secure. Contact info@luxohat.com if information may have been lost, misdirected, or accessed without authorization.

9. Privacy Rights and Requests

Depending on your location and applicable law, you may have rights to information, access, correction, deletion, restriction, objection, portability, consent withdrawal, marketing opt-out, or complaint. Exceptions may apply. Email info@luxohat.com with the subject “Privacy Request” and describe your relationship with LuxoHat, the contact used, the action requested, and the relevant project or date. LuxoHat may request information reasonably needed to verify your identity, authority, and the records involved.

10. Children’s Privacy

This business-to-business website is not directed to children, and LuxoHat does not intend to collect their information through it. If you believe a child has provided information, contact info@luxohat.com. Selling children’s hats does not make this website a service directed to children.

11. Changes to This Policy

LuxoHat may update this policy when the website, contact channels, providers, operations, legal requirements, or data practices change. The revised page will show a new date and any additional notice or choice required by applicable law.